Return & Refund Policy

Prexury – Return & Refund Policy

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If something isn’t right, we’re here to help.

By making a purchase on www.prexury.in, you agree to the terms outlined below. Please read carefully before initiating a return, refund, or exchange request. This policy may be updated periodically without prior notice.

Quick Overview

Return/Exchange window: 7 days from delivery
Refund method: No cash or online refunds — only store credit
Store credit validity: 6 months from date of issue
Reverse pickup: Available in select areas, charges ₹70–₹100 (paid by customer)
Self-shipping: If reverse pickup not available, customer bears the shipping cost
Non-returnable items: Accessories, sale items, shipping fees, Blind Box orders

1. Return & Exchange Window

You may request a return or exchange within 7 days from the date your order was delivered.
Returns must meet eligibility criteria (see section below).
Once approved, you’ll receive an email confirmation with the next steps.

2. Refund Method – Store Credit Only

We do not issue cash refunds or transfer funds back to your original payment method.
All approved returns will be refunded as store credit of the same amount as your returned item’s value.
Store credit:
- Is valid for 6 months from the date of issue.
- Can be used towards any purchase of equal or higher value (by paying the difference if applicable).
- Can be applied at checkout using a unique code we’ll send you.

3. Reverse Pickup & Self-Shipping

Reverse pickup is available in select pin codes only.
Charges for reverse pickup range from ₹70–₹100, payable by the customer.
If your area is not eligible for reverse pickup, you must self-ship the product to our warehouse at your own cost.
Prexury is not liable to reimburse self-shipping charges.

4. Non-Returnable Items

The following items are not eligible for return, exchange, or store credit:

Accessories
Sale or discounted items
Shipping fees
Blind Box orders (random selection, may include duplicates)

5. Pickup Attempts

Our logistics partner will make up to two pickup attempts.
If both fail, you must self-ship the product within 5 days.

6. Quality Check

All returned items undergo a strict quality inspection at our warehouse.
Items must be:
- Unused, unwashed, and in original condition
- Tags, accessories, and packaging intact
- Free from stains, odors, or damage
Returns failing this check will be rejected and sent back at the customer’s expense.

7. Exchange Timeline

If approved, exchanges are typically dispatched within 10–15 business days from approval.
If your requested size/product is unavailable, store credit will be issued.

8. How You’ll Know Your Return is Accepted & How to Use Store Credit

Once your return passes the quality check:
- You will receive an email confirmation stating that your return is accepted.
- The store credit code (digital gift voucher) will be sent to your registered email.
How to use store credit:
1. Add products to your cart.
2. At checkout, enter your store credit code in the “Discount/Promo Code” box.
3. If the order total exceeds your store credit value, pay the balance via any available payment method.
4. Store credit is valid for 6 months from the date of issue.

9. Cancellations

COD orders can be canceled before dispatch by contacting us.
Prepaid orders cannot be canceled once placed.
In rare cases of cancellation, store credit will be issued.

Our Promise

At Prexury, we’re committed to a smooth and transparent shopping experience. Your satisfaction matters — and we’re always just a message away.

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